Shipping Policy

LOCAL SHIPPING PROCEDURE

Local Shipping within South Africa is charged at a flat rate of R65.00. Our products are shipped from our warehouse in Johannesburg and delivery times may vary depending on location.

You will receive an email as soon as your order has been shipped. The email will include a tracking number and link to where you can track your order.

Once you have placed your order on our website it takes up to 48 hours for our team to process your order and from there it then takes 1-4 business days to be delivered to you, with the exception of outlying areas which may go up to five working days. During sale periods and the festive season, dispatch times may increase and shipping transit may take up to seven working days. 

All packages must be signed for when delivered – please make sure that when making your purchase, you provide either a work address or an address where there will be somebody to sign between working hours. We cannot ship to PO Box numbers or to farms.

If you live on a farm, please provide your closest PostNet address to which we can send your package. 

At NOA Label we make use of The Courier Guy, DawnWing and Courier It to ship all our packages. These are three of the most recognized and well-known courier services in South Africa and they offer great service. Once your package has been delivered to them it is out of our control and they will be responsible for the delivery to you. NOA Label is not responsible if your order has not been delivered by the estimated delivery date once we have handed your parcel over to our courier service. If there is a delay in the delivery (due to strikes etc.) there will be no refunds available, nor is NOA Label responsible for any lost or damaged parcels.

Please make sure that the shipping address provided is correct. We will not be held responsible for parcels going missing because we have not received the correct address.

Please note that once the parcel has been handed over to the courier we are not responsible for theft/loss/damage during transit. Please kindly contact us if you wish to insure your package. We, unfortunately, have no control over a parcel that is with a 3rd party (courier). We are also not responsible for duties or taxes. 

Please email info@noalabel.co.za for any urgent shipping requests. We will gladly assist you. Please note: Express shipping usually takes 24-48 hours and is at an extra cost to you, the customer.

PRE-ORDER SHIPPING PROCEDURE

We provide an approximate delivery date for pre-orders. Please note that these dates are an indication only and whilst we aim to deliver on schedule we are not responsible or liable for any delays that may occur from time to time. We accept no fault or liability for any losses you may incur due to a delay. If you have any further questions regarding shipping please contact info@noalabel.co.za